Always at your service
Whenever you have a question, ask ahead. Clients get 24/7 email support. Here is a list of frequently asked questions beforehand.
Contact email address
If you have questions prior to signing up with us, please do not hesitate to drop us an email: support@trendarchitect.com
FAQ
- How do I become a client?
- Which instruments are traded?
- What is the average risk per trade?
- At what time are trading signals published?
- What is the frequency of the signals?
- Recently the system does not have a position.
- What do I do once I get an entry signal?
- How do you keep me updated?
- I missed the signal during the trading hours!
- Which brokers do you recommend?
- Are there any hidden fees?
- Can I view the past performances of the strategy?
- Can I see which trades are currently active?
- How do I manage my position once entered?
- How do I unsubscribe?
How do I become a client?
First register your account here by entering your name and email address (a password will be generated and sent to you automatically). You will be taken to the PayPal website where you subscribe to the system. The whole payment process is taken care of by PayPal.
Which instruments are traded?
Dynamic System trades several instruments including SPY and EUR/USD long or short. Please refer to our performance to see the return for each instrument.
What is the average risk per trade?
Depending on the market’s volatility the risk can vary from 1% to 2% of invested value per trade. Recently the market has turned less volatile allowing entries with less initial risk. The stop loss order is gradually adjusted as the trend evolves through which you are guided thoroughly. This reduces risk and even secures profit.
At what time are trading signals published?
Posts are published as soon as our system signals an action during regular trading hours in New York (EST).
What is the frequency of the signals?
Trading signals are triggered irregularly, but announced as soon as trade entries or order changes are made.
Recently the system does not have a position.
Please refer to the triggering levels in the Client Area to find out where to be alert and expect a potential entry.
What do I do once I get an entry signal?
We advise you to place the trade on the same day the signal is published to best replicate our performance. The entry and exit price that Dynamic System got are available for clients to compare.
How do you keep me updated?
You can choose to receive instant email and SMS notifications. Log into your client area and click on "Notification Settings". We also keep our clients updated via Twitter and RSS feed.
I missed the signal during the trading hours!
If your broker supports after-hours trading, you might want to follow the signal during this session (4pm - 7pm EST).
Which brokers do you recommend?
Any broker where you can short ETFs. If you cannot short stocks, you may only follow our long signals or use inverted ETFs to follow our short signals.
Are there any hidden fees?
No. Just the $39 per quarter.
Can I check the past performance of the strategy?
Please refer to the performance page.
Can I see which trades are currently active?
Once you are a client, you have access to the entire website giving you insight on past entry signals and current trades.
How do I manage my position once entered?
When you are logged in, you can keep track of our active position and where the stop loss order is currently at. We keep posting updates once we adjust the orders for you to follow.
How do I unsubscribe?
Use the subscription management within your PayPal account to terminate the subscription. Prior to that, we would welcome your feedback to get a chance for improving our service.